About Secure Helpdesk Agent:
An internal assistant that delivers trusted answers by tapping into your organization's documents, policies, and SOPs, while ensuring only authorized users can view sensitive responses. Optimized for fast, secure resolution of HR, IT, and operations questions.

How This Works:

• Private KB Integration: Pulls from internal documents, SOPs, HR handbooks.

• RBAC Access Filtering: Only shows data users are allowed to see.

• Feedback + Escalation: Allows human review, escalation, or correction.

• Audit Logging: Every chat recorded with time/user stamps.

• Works Across Channels: Integrates with Slack, Teams, or your intranet.

Getting Started:
Deploy via Slack or Web. Upload docs, configure access levels, and start resolving tickets instantly.